ITIL Continual Service Improvement (Lifecycle Courses - Intermediate Training) Online Course (90 Days) + Exam.
Learn how to successfully implement ITIL Continual Service Improvement best practices and how all processes in ITIL CSI interact with other ITIL Service Lifecycle Processes, understand the roles and responsibilities within CSI and the activities and functions to achieve Service Improvement excellence.
· Continual Service Improvement Methods and Techniques
· Organization for Continual Service Improvement
· Technology for Continual Service Improvement
· Implementing Continual Service Improvement
· Critical success factors and risks
Course duration is 21 hours (minimum) and is 3 ITIL Credits
Access Duration: 90 Days.
Exam details: 40 multiple choice questions. 90 minute duration with a 70% pass mark.
Prerequisites: ITIL Foundation Certificate. Students must have completed the full Continual Service Improvement course.
Suitable for: Data and Network/ Operations Managers, Development and Engineering staff, Development, Testing & QA Managers, Process and Procedure Engineers, Application Developers and Managers, Technical / Process Authors, Account Manages and anyone working in Project / Program Management and Administration.
The ITIL Continual Service Improvement course is freestanding, but is also part of the ITIL Expert Program.