ITIL Foundation (30 day course)

ITIL Foundation (30 day course)

Description

ITIL Foundation

This course is the starting point for people wanting ITIL qualifications, it is mandatory for anyone wanting to proceed to intermediate study or anyone wanting to achieve expert status.

Course Content:


·         Introducing ITIL

·         Service Management and Stakeholders

·         Functions, Roles and Processes

·         The Service Lifecycle

·         Service Strategy - Key Concepts

·         Service Strategy – Processes

·         Service Design - Key Concepts

·         Service Design - Processes (1)

·         Service Design - Processes (2)

·         Service Transition - Processes (1)

·         Service Transition - Processes (2)

·         Service Operation – Processes

·         Service Operation – Functions

·         Continual Service Improvement

·         Roles

·         Technology Considerations

·         The Sample ITIL Foundation Exam


 

Each lesson contains a video tutorial, study guide and associated quiz

Course duration is 18 hours and is 2 ITIL credits

Access durations: 30 Days.

Suitable for: ITIL Foundation is suitable for anyone working in IT services, or anyone who is considering a career in IT. Also suitable for students who have studied COBIT 5 or ISO/IEC 20000, although this is not a requirement.

Further Information

The ITIL Foundation course is part of the Foundations for Professionals program.