ITIL Foundation Training online course (30 days) + Exam

ITIL Foundation Training online course (30 days) + Exam


ITIL Foundation

This course is the starting point for people wanting ITIL qualifications, it is mandatory for anyone wanting to proceed to intermediate study or anyone wanting to achieve expert status.

Course Content:

·         Introducing ITIL

·         Service Management and Stakeholders

·         Functions, Roles and Processes

·         The Service Lifecycle

·         Service Strategy - Key Concepts

·         Service Strategy – Processes

·         Service Design - Key Concepts

·         Service Design - Processes (1)

·         Service Design - Processes (2)

·         Service Transition - Processes (1)

·         Service Transition - Processes (2)

·         Service Operation – Processes

·         Service Operation – Functions

·         Continual Service Improvement

·         Roles

·         Technology Considerations

·         The Sample ITIL Foundation Exam


Each lesson contains a video tutorial, study guide and associated quiz

Course duration is 18 hours and is 2 ITIL credits

Access durations: 30 Days.

Exam details: 40 multiple choice questions. 60 minute duration with a 65% pass mark.

Prerequisites: None. Candidates much have completed the ITIL Foundation Course. The ITIL Foundation is a pre-requisite for anyone wanting to study higher level ITIL courses.

Suitable for: ITIL Foundation is suitable for anyone working in IT services, or anyone who is considering a career in IT. Also suitable for students who have studied COBIT 5 or ISO/IEC 20000, although this is not a requirement.

Further Information

The ITIL Foundation course is part of the Foundations for Professionals program.