ITIL Service Operation (Lifecycle courses - Intermediate Training) online course (90 Days) + Exam

ITIL Service Operation (Lifecycle courses - Intermediate Training) online course (90 Days) + Exam

Description

ITIL Service Operation (ITIL Intermediate)

Learn how to successfully implement ITIL Service Operation best practices.

Course Content:

·         Introduction to Service Operation

·         Service Operation Principles

·         Service Operation Processes

·         Common Service Operation Activities

·         Organising Service Operation

·         Technology Considerations

·         Implementation Considerations

·         Challenges, Critical Success Factors and Risks

Course duration is 21 hours (minimum) and is 3 ITIL Credits

Access period: 90 days

Exam details: 40 multiple choice questions. 90 minute duration with a 70% pass mark..

Prerequisites: ITIL Foundation Certificate. Students must have completed the full Service Operation course.

Suitable for: Service Desk Management and staff, Applications and Hardware Support, Network Operation Staff, Process and Procedure Engineers, Application Developers and Managers and Supplier Managers or anyone who has an interest in the Service Operation Lifecycle.

Further Information

The ITIL Service Operation course is freestanding, but is also part of the ITIL Expert Program.