ITIL LITE Online course (30 Days)
This course is an introduction to ITIL; it introduces the key concepts of ITIL and IT Service Management without assuming prior knowledge.
· The Business Perspective of ITIL
· ITIL In action – Overview of Service Strategy, Service Design, Service Transition, Service Operation, Continual Service Improvement and implementation tips
· Delivering business benefits with ITIL
· This course contains no exams and includes a 40 page reference guide
Access duration: 30 Days.
Exam details: The course does not have an associated exam
Suitable for: Anyone working in IT Services, or who has an interest in ITIL. This is a beginner level, introductory course and is not appropriate for students who already hold ITIL qualifications.