ITIL LITE - Online training course (60 days)

ITIL LITE - Online training course (60 days)

Description

ITIL Lite

This course is an introduction to ITIL; it introduces the key concepts of ITIL and IT Service Management without assuming prior knowledge.

Course Content:

·         The Business Perspective of ITIL

·         ITIL In action – Overview of Service Strategy, Service Design, Service Transition, Service Operation, Continual Service Improvement and implementation tips

·         Delivering business benefits with ITIL

·         This course contains no exams and includes a 40 page reference guide

Access duration: 60 Days.

Exam details: The course does not have an associated exam 

Prerequisites: None

Suitable for: Anyone working in IT Services, or who has an interest in ITIL. This is a beginner level, introductory course and is not appropriate for students who already hold ITIL qualifications