ITIL Managing Across the Lifecycle (90 days)

ITIL Managing Across the Lifecycle (90 days)

Description

Gain the final 5 credits towards ITIL Expert certification status.

Learn to identify and control business and management issues in IT service management, managing the planning and implementation of IT service management, Validate your knowledge across the service lifecycle and assess the value of IT services.

Course Content:

  • Service Lifecycle Key Concepts
  • Communication and Stakeholder Management
  • Integrating Service Management processes across the lifecycle
  • Managing services across the lifecycle
  • Governance and organisation
  • Measurement
  • Implementing and Improving Service Management

Course duration is 30 hours of study (minimum) and is 4 ITIL Credits

Access Duration: 90 Days

Prerequisites: 17 ITIL Credits including ITIL Foundation Certificate and 15 credits from ITIL Intermediate courses. Students must have completed the full Managing Across the Lifecycle course.

Further Information

The ITIL Managing Across the Lifecycle course is freestanding, but is also part of the ITIL Expert Program.