ITIL Operational Support & Analysis (Capability Courses – Intermediate Training) online course (90 Days) + Exam.

ITIL Operational Support & Analysis (Capability Courses – Intermediate Training) online course (90 Days) + Exam.

Description

Learn how to successfully apply Operational Support and Analysis best practices and gain competencies in OSA processes. Understand how to manage day-to-day service outages and how to structure and manage Service Operation functions including the Service Desk. Study how to manage access to services.

Course Content

·         Introduction to Operational Support and Analysis

·         Operational Support and Analysis Process

·         Technology and Implementation for Operational Support and Analysis

Course duration is 30 hours of study (minimum) and is 4 ITIL Credits

Access Duration: 90 Days

Access Duration: 150 Days.

Exam details: 40 multiple choice questions. 90 minute duration with a 70% pass mark.

Prerequisites: ITIL Foundation Certificate. Students must have completed the full Operational Support and Analysis course.

Suitable for: Anyone working in Operations/ Live Service, Application Developers and Managers, Technical Authors, Process Authors, Security & Information Assurance Staff and Metrics & Measurement staff.

Further Information

The ITIL Operational Support and Analysis course is freestanding, but is also part of the ITIL Expert Program.