ITIL Operational Support & Analysis (Capability Courses – Intermediate Training) online course (90 Days) + Exam.
Learn how to successfully apply Operational Support and Analysis best practices and gain competencies in OSA processes. Understand how to manage day-to-day service outages and how to structure and manage Service Operation functions including the Service Desk. Study how to manage access to services.
· Introduction to Operational Support and Analysis
· Operational Support and Analysis Process
· Technology and Implementation for Operational Support and Analysis
Course duration is 30 hours of study (minimum) and is 4 ITIL Credits
Access Duration: 90 Days
Access Duration: 150 Days.
Exam details: 40 multiple choice questions. 90 minute duration with a 70% pass mark.
Prerequisites: ITIL Foundation Certificate. Students must have completed the full Operational Support and Analysis course.
Suitable for: Anyone working in Operations/ Live Service, Application Developers and Managers, Technical Authors, Process Authors, Security & Information Assurance Staff and Metrics & Measurement staff.
The ITIL Operational Support and Analysis course is freestanding, but is also part of the ITIL Expert Program.