ITIL Service Design (Lifecycle Courses - Intermediate Training) Online course (150 Days) + Exam

ITIL Service Design (Lifecycle Courses - Intermediate Training) Online course (150 Days) + Exam

Description

Learn how to successfully implement ITIL Service Design best practices and how to manage the efficient and effective design of new or changed IT services - including requirements management, design constraints, design models and Service Design Packages.

Course Content

  • Introduction to Service Design
  • Service Design Principles
  • Service Design Processes
  • Service Design Related Activities
  • Organising for Service Design
  • Considerations of Technology for Service Design
  • Implementation and Improvement of Service Design

Course duration is 21 hours (minimum) and is 3 ITIL Credits

Access Duration: 150 Days.

Exam details: 40 multiple choice questions. 90 minute duration with a 70% pass mark.

Prerequisites: ITIL Foundation Certificate. Students must have completed the full Service Design course.

Suitable for: Anyone involved in design & development or project/ program management & administration. Security and Information assurance staff, Data centre managers and applications and hardware support.

Further Information

The ITIL Service Transition course is freestanding, but is also part of the ITIL Expert Program.