ITIL Service Design (Lifecycle Courses - Intermediate Training) Online course (150 Days) + Exam

ITIL Service Design (Lifecycle Courses - Intermediate Training) Online course (150 Days) + Exam

Description

Learn how to successfully implement ITIL Service Design best practices and how to manage the efficient and effective design of new or changed IT services - including requirements management, design constraints, design models and Service Design Packages.

Course Content

  • Introduction to Service Design
  • Service Design Principles
  • Service Design Processes
  • Service Design Related Activities
  • Organising for Service Design
  • Considerations of Technology for Service Design
  • Implementation and Improvement of Service Design

Course duration is 21 hours (minimum) and is 3 ITIL Credits

Access Duration: 150 Days.

Exam details: 40 multiple choice questions. 90 minute duration with a 70% pass mark.

Prerequisites:

  • Delegates must hold the ITIL Foundation Certificate in IT Service Management (ITIL V3 or later, or ITIL V2 + the V2-V3 Foundation Bridge)
  • 21 hours of study via an accredited training solution – confirmed by your course completion certificate
  • 2 years IT experience is desirable
  • 21 hours of self-study using the Service Design core volume is recommended

Suitable for: Anyone involved in design & development or project/ program management & administration. Security and Information assurance staff, Data centre managers and applications and hardware support.

Further Information

The ITIL Service Transition course is freestanding, but is also part of the ITIL Expert Program.