ITIL Service Offerings & Agreements (Capability Courses - Intermediate training) online course (90 Days) + Exam.
Learn how to successfully apply Service Offerings and Agreements best practices and gain competencies in SOA processes. Understand how to provide value to the customer, service provider and IT organization, learn how to make sure Service Level Agreements have an underpinning support structure and how to manage partners and suppliers in an appropriate way.
· Introduction – Service Management as a Practice
· Service Offerings and Agreements Processes
· Service Offerings and Agreements Roles and Responsibilities
· Technology and Implementation for Service Offerings and Agreements
Course duration is 30 hours of study (minimum) and is 4 ITIL Credits
Access Duration: 90 Days.
Exam details: 40 multiple choice questions. 90 minute duration with a 70% pass mark. Exam can be taken online with a web proctor.
Prerequisites: ITIL Foundation Certificate. Students must have completed the full Service Offerings and Agreements course.
Suitable for: Process & Procedure Engineers, Application Developers and Managers, Anyone working in Project/ Program Management & Administration, Anyone working in Management and Business Development.
The ITIL Service Offerings and Agreements course is freestanding, but is also part of the ITIL Expert Program.