ITIL Service Strategy (Lifecycle Courses - Intermediate Training) Online Course (90 Days) + Exam

ITIL Service Strategy (Lifecycle Courses - Intermediate Training) Online Course (90 Days) + Exam

Description

Learn how to successfully implement ITIL Service Strategy best practices, define services, market spaces, customer assets and service assets within Service Strategy. Conduct Strategic Assessments and understand how to manage demand for IT Services

Course Content:

·         Service Strategy Principles

·         Defining Service and Market Spaces

·         Conducting Strategic Assessments

·         Financial Management

·         Service Portfolio Management

·         Managing Demand

·         Driving Strategy Through The Service Lifecycle

·         Critical Success Factors and Risks

 

Course duration is 21 hours (minimum) and is 3 ITIL Credits

Access Duration: 90 Days.

Exam details: 40 multiple choice questions. 90 minute duration with a 70% pass mark.

Prerequisites: ITIL Foundation Certificate. Students must have completed the full Service Strategy course.

Suitable for: Program and Project Managers, Account Managers, Finance Managers, Business Development and Capture Managers, Service Delivery Managers.

Further Information

The ITIL Service Strategy course is freestanding, but is also part of the ITIL Expert Program.